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FAQs

Home FAQs

Frequently Ask Questions

Below are frequently asked questions, you may find the answer for yourself.

Shipping

MO accepts various payment methods, including credit and debit cards, PayPal, and bank transfers. You may choose your preferred payment method during the checkout process. Please note that some payment methods may require additional processing time and fees.

Once your order has been shipped, we'll send you a tracking number and a link to the carrier's website where you can track your package.

Receiving your order vary. This depends on your location and the shipping method you select at checkout. However, most orders are processed within 1-3 business days and delivered within 3-7 business days.

No, we don’t.

No. For international shipping to selected countries. Please contact us directly.
  • You may be able to cancel your order if it has not yet been shipped. Please contact our customer service team as soon as possible to request a cancellation.

We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact our customer service team within 3 days of receiving the product. We'll be happy to assist you with a replacement.

If an item is out of stock, you will be notified on the product page and will not be able to add it to your cart. You can sign up for a notification when the item is back in stock

Order & Returns

Keytar cray slow-carb, Godard banh mi salvia pour-over. Slow-carb @Odd Future seitan normcore. Master cleanse American Apparel gentrify flexitarian beard slow-carb next level.
Kale chips Truffaut Williamsburg, hashtag fixie Pinterest raw denim c hambray drinking vinegar Carles street art Bushwick gastropub. Wolf Tumblr paleo church-key. Plaid food truck Echo Park YOLO bitters hella, direct trade Thundercats leggings quinoa before they sold out. You probably haven’t heard of them wayfarers authentic umami drinking vinegar Pinterest Cosby sweater, fingerstache fap High Life.
Please contact our customer service team as soon as possible if you need to change your shipping address. We'll do our best to update your order before it's shipped, but we cannot guarantee any changes once the order has been processed.

You can contact our customer service team by email at [support@mezclaroutfits.com] or by phone at [08132414080]. Our customer service hours are [9am to 5pm]. We're always happy to assist you with any questions or concerns you may have.

If you have a question that isn't answered here, please contact us and we'll be happy to assist you.
If you have any issues with your order, please contact us and we'll do our best to resolve the issue as quickly as possible.
We offer a 5 day return policy all items purchased on our website. Items must be returned in their original condition with all tags attached. Please see our Refund Policy for more information.

Recycled

Yes, you can. Provided they are less valued in price than the new one

Please check our contact us page for address and other contact information.

  • Yes. This is possible but based on discretion, and circumstances, money will be made available within 5 days after agreement is reached.
MO SWAP service is only available in Lagos for now. However, swappers can send their products from different location to our store, Note that cost in the course of transit is on customers.
This exercise will take an hour at our store.

For Sellers/Merchants

You can sell any fashion-related products such as clothing, shoes, accessories, and jewelry as long as they comply with our terms of service.
To create a vendor account, simply go to our website's homepage and click on the "Become a Seller" button. Follow the prompts to fill out your vendor profile and submit your application. Once approved, you will be able to upload your products and start selling.
We charge a commission fee of 5% on each sale you make through our website. There are no listing fees or monthly subscription fees.
We will process the payment on behalf of the vendor and transfer the payment to the vendor's bank account within 7 business days after the successful completion of the order.
We have a customer return policy that is outlined on our website. If a customer returns an item, we will refund the customer and charge the vendor's account for the refund. Vendors have the option to dispute a return if they believe the return was made in error or if the product was returned in poor condition.
Yes, you can offer discounts or promotions on your products at any time. However, you must comply with our discount and promotion policy, which prohibits false advertising, misleading claims, and any actions that may harm our brand reputation.
You can contact our vendor support team at any time through email or phone. We will respond as soon as possible to address your questions or concerns.
MO uses shipping carriers that are accredited and available in the environment and registered with our logistics service provider.
Delivery depends on shoppers choice of shipping carrier. Note that shoppers have the liberty to choose carrier on this platform with cost of delivery and no of days visible to them before order is completed on the platform.

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